We treat any information you submit to us as confidential. It is our policy not to sell or rent any of your personal information for any kind of commercial purpose. Information We Collect When you visit Whole Heart Online, we record your Internet provider's domain name and top level domain (e.g., wholeheart.org); information identifying the web browser you are using; and the paths taken as you move from page to page (i.e., your click-stream activity). We occasionally use standard web server log files to help us count visitors and evaluate our site's technical capacity. We occasionally use this information to find out how many people visit Whole Heart Online, help us arrange the pages in the most user-friendly way, keep the site browser-friendly, and to make our pages more useful to our visitors. We record information on site traffic but not information on individual visitors to our site, so no information about you in particular will be kept or used.

Visitor Registration or Requests for Information Whole Heart Online only collects personal information that you choose to provide voluntarily when ordering from Whole Heart Online, joining a mailing list, registering for the Whole Heart Online Community, or otherwise explicitly volunteering personal information. "Personal information" includes information that can identify you as a specific individual, such as your name and e-mail address. While you can browse our site without submitting any personal information, you will need to submit personal information whenever you place an order, join a mailing list, or register for the Community. Any and all personal information you submit to Whole Heart Online is treated confidentially. It is our policy not to sell or rent any of your personal information for any kind of commercial purpose.

Use of Cookies Whole Heart Online uses cookie technology as part of our Bookstore's Shopping Cart feature. A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalize your experience (i.e., storing items you have added to your Shopping Cart). However, none of this is associated with you as an individual. It is measured only in aggregate. Cookies do not capture your individual e-mail address or any private information about you. To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you choose to reject cookies, you will not be able to use certain portions of our web site (i.e., the Whole Heart Bookstore).

E-mail, Mailing Lists, and Other Services When you send us an e-mail, we may use your e-mail address to thank you for your comment and/or reply to your question, and we occasionally will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your e-mail address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use. When you request information from Whole Heart Online, or if you register for the Whole Heart Online Community, we use your e-mail address and any other information you give us to provide you with the information you requested or products that you ordered. We will not use your e-mail address, mailing address, or other information to provide you with any unsolicited message or information. If you voluntarily sign up for a Whole Heart Online mailing list or place an order with Whole Heart Online, we will occasionally send specific relevant e-mails (e.g., ministry news, products announcements, bookstore specials) to you. We never sell or rent any of your personal information for any kind of commercial purpose.

Linking to Other Sites Please remember that when you use a link to go from Whole Heart Online to another web site, the Whole Heart Online Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including any site that has a link on Whole Heart Online, is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further understand their procedures for collecting, using, and disclosing personal and/or business information.

Our Policy Regarding Sharing of Information Our policy is simple: we treat any information you submit to us as confidential. We never sell or rent any of your personal information for any kind of commercial purpose. Occasionally, and for noncommercial ministry purposes only, we may cooperate with a partnering organization on a one-time basis to promote a Whole Heart Ministries event, project, or resource. Such use would be only with an organization that was in agreement with our goals and beliefs as a ministry, and for a purpose that was consistent with our exempt purpose as a ministry. In either case, neither party would financially profit from the use, and names would be used for a single purpose and could not be added to the partnering organization's mailing list except by request of the customer.

How You Can Decide What You'll Receive from Us When you request information from or place an order with Whole Heart Online, we use your e-mail address and any other information you give us to provide you with the information you requested and/or products that you ordered. Beyond our initial reply, we will never use your e-mail address to send you any unsolicited message or information, nor will we sell or rent any of your personal information for any kind of commercial purpose.

How to Update or Correct Your Personal Information To modify or delete your personal information, simply follow the instructions included in your e-mail, or send a reply stating your request to mail@wholeheart.org, and we will make the requested changes.

How we Protect Your Personal Information The security of your personal information is very important to us and we are committed to protecting the information we collect. Whole Heart Online uses firewalls and has security measures in place at its data center to protect against the loss, misuse, or alteration of information that we have collected from you at our web site. Whole Heart Online uses industry-standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. When you submit any personal payment information (i.e., credit card number, expiration date, etc.) to Whole Heart Online through the Whole Heart Online web site, your personal information is encrypted using the SSL encryption algorithm, rendering the information unreadable to anyone trying to intercept it. Your personal information is used only to process your order and is never divulged to any third party sources.

Changes to the Whole Heart Online Privacy Policy This Privacy Policy was posted in June 2002. Whole Heart Online reserves the right to change, modify or amend this policy at any time. Whole Heart Online takes privacy matters very seriously, and intends to stay at the forefront of privacy policy and protection matters. We will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

How to Contact Whole Heart Online If you have any questions, comments, criticisms, or complaints about our Privacy Policy and/or the way it affects you, please e-mail us at mail@wholeheart.org.